Shipping Policy
*Shipping costs apply to all orders to remote areas, and buyers in remote areas must pay customs fees themselves.
Should missing items, incomplete deliveries, or product damage be discovered within one week of receiving the shipment, please contact us within this period. After one week, we can no longer process your request.
Please note: Should you discover missing or incorrect items, damaged packaging, or product defects upon receipt of your shipment, please immediately take clear photos of the problem and keep all relevant evidence. These documents are absolutely necessary for us to process your request with customer service.
Where can we deliver ?
We can deliver to almost all countries worldwide.
Checking the delivery country?
To check if we can ship to your country, please use the checkout function of the shopping cart by adding your chosen product to the cart.
Customs duties/taxes
Customs duties or taxes may apply to imports depending on the country. Wuben is not responsible for any customs duties or taxes that may be levied on our products. Shipping costs are estimates and may vary depending on the delivery region. If in doubt, please contact your local customs authority for more information. Any return costs are borne by the buyer; Wuben is not responsible for these.
What shipping options are offered and what are the delivery times?
All orders require one business day for preparation and packaging. Order information and address cannot be changed after 12 hours. Saturday and Sunday are excluded.
P.S. Pre-orders will be shipped on the date specified in the description.
Products are provided from our overseas warehouses (DE, USA etc.) and shipped from there.
After dispatch, you can track the delivery. To track your shipment, please click click here.
| Area | Including countries | Overseas Warehouse | Chinese Warehouse |
| North America | United States, Canada, Mexico | 3~5 Business Day | 3~15 Business Day |
| Europe |
France, Germany, Spain, Portugal, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden, United Kingdom, Switzerland |
3~5 Business Day | 3~15 Business Day |
| Asia | Japan, Singapore, Malaysia, Thailand | 3~5 Business Day | 2~10 Business Day |
| Oceania | Australia, New Zealand | 3~5 Business Day | 3~10 Business Day |
Payment Information
Shopping at Wuben is safe, fast and easy. To make shopping as simple and secure as possible, we accept a range of secure, user-friendly payment options. When you shop at Wuben, your safety and privacy are guaranteed at all times.
PayPal: the world's easiest payment method
Wuben primarily uses PayPal to ensure secure payment processing. We also accept Mastercard, Visa, American Express, Discover, and bank transfers.